The Public Service Transformation Academy – about us and our offers

The Public Service Transformation Academy is a not-for-profit social enterprise, led by RedQuadrant with partners including NCVO, Browne Jacobson LLP, E3M, TSIP, nesta, Basis and members of the Public Service Transformation Network. Our mission is to drive better outcomes for people and communities by developing the local, civil, social and health sectors’ capabilities to collaborate, […]

Five worlds practices for systems transformation with Benjamin Taylor

Join our Chief Executive, Benjamin Taylor, as he introduces his ‘five worlds’ model for systems transformation in an exciting meetup taking place on Wednesday, 23rd February @5:30pm (GMT). Click here to find out more and book your place in the online event.

Left shift: show me the evidence.

We all want better evidence on the effects and success of prevention in healthcare. This blog by Greg Fell, Director of Public Health at Sheffield, discusses why our debates aboute evidence often go wrong. https://gregfellpublichealth.wordpress.com/2021/11/18/left-shift-show-me-the-evidence/

Events & Programmes

‘Online’ Agile Master in Public Services

Delivering and managing change in the public sector is difficult. Public services are fraught with complexity and often provide support to some of the most vulnerable people in society. Planning change projects in a linear way using traditional project management approaches (such as PRINCE2) often holds organisations back from learning and refining their changes throughout the process. The project managers overseeing traditional change projects often find themselves being hostages of fortune to an out of date project plan that needs constant maintenance to ‘look’ as though it is on track.

So how can public services deliver change in an environment that is constantly evolving?

Radical Home Care: How self-managing teams could save social care

featuring Ruth Hannan, Transform Programme Manager , The RSA* “In the old ways I was a nobody, now I’m a somebody” Care Worker The UK’s health and social care system has become dominated by targets, command and control culture with human interaction boiled down to tasks and time. Ruth Hannan will discuss how new models […]

The Challenges of a Police and Crime Commissioner

Academy for Social Justice event featuring Sue Mountstevens │ Police and Crime Commissioner for Avon and Somerset In 2012, 41 Police and Crime Commissioners were elected to be the voice of the people and hold the police to account. Sue has been the Police and Crime Commissioner for Avon and Somerset since 2012 and in […]

Probation – in crisis or on the road to recovery?

Academy for Social Justice seminar featuring Justin Russell │ Chief Inspector │ Her Majesty’s Inspectorate of Probation Justin joined HM Inspectorate of Probation in June 2019 from his previous role as Director General, Justice Analysis and Offence Policy at the Ministry of Justice. In this free seminar, Justin will give an overview of early findings […]


One Croydon Alliance – a joined-up approach to health and wellbeing

This case study from E3M looks at locality based commissioning in Croydon. One Croydon Alliance is a partnership between the local NHS, Croydon Council and the VCSE (voluntary, community and social enterprise) sector. It seeks to offer a more coordinated approach to support, to help look after people’s physical and mental health and well-being. A […]

19 May, Beyond Therapy – Festival of Activism Against Child Sexual Abuse

Beyond Therapy is dedicated to re-imagining our society’s response to child sexual abuse through research, creativity and connection. They invite survivors, researchers, practitioners, creatives and allies to join us on the 19th of May to participate in a series of talks, workshops and taster sessions, and to join our community of strong and emerging voices. […]

Public procurement’s role in innovation, productivity and societal challenges,

As part of their the University of Manchester’s new report, “‘On Productivity: Analysis and ideas on addressing the gaps in economic performance across the UK”, Professor Elvira Uyarra has written a piece on public procurement’s role in innovation, productivity and societal challenges. Check out the full report here, and Professor Uyarra’s contribution here.

“I loved the interactive style of training which focused on practical application in our work rather than dwelling on theory. This was an inspiring course and one I would highly recommend.”

Transforming the public sector. Join Basis for their top rated PSTA accredited Master Classes. Last few places now available. Learn core methods like service design, agile, and LEAN, in an experiential way. Next up is ‘Whole Systems Design and Change’.


Visit our resources section and download useful resource packs and information



How are you doing on the eight aspects of commissioning?

The PSTA has been working with the Local Government Association to develop new tools for commissioners. This article by PSTA CEO Benjamin Taylor gives a first look at some of the principles that the new tool runs on. https://blog.govnet.co.uk/public-procurement/how-are-you-doing-on-the-eight-aspects-of-commissioning

28 & 29 April, ‘Co-designing better policy making environments

Policy Profession are running two workshops, seeking participants to help them co-design a new model to improve government policy making environments to deliver better outcomes for citizens. Find out more and register to attend one of these events by following this link.

New alliance launched to increase co-production in technology enabled care sector

Homecare Insight, ‘New alliance launched to increase co-production in technology enabled care sector’ – read more about it here.


The Public Service Transformation Academy is a social enterprise, led by public service consultants RedQuadrant, the Whitehall and Industry Group, and partner organisations who are thought leaders in commissioning. We design and deliver exceptional development programmes to build capacity to transform public services.

We have taken over the running of the Cabinet Office’s Commissioning Academy, the government’s acclaimed suite of leadership development programmes for commissioners of public services.







Related Organisations


Watch the video to discover

Recorded at the Public Sector Show 2017, Benjamin Taylor talks about the PSTA and his consultancy RedQuadrant. Their mission is to help the public sector build its commissioning and transformation capability so well that consultants are no longer needed.

  • Five key questions to help you evaluate and improve your services using a systems leadership approach.
  • Five principles for the future of commissioning and transformation and how they apply to the different “worlds” of public services – citizen world, service world, management world, leadership world and learning world.
  • Why we should move beyond the idea of demand and need and instead focus on outcomes, allowing us to help people to achieve their life goals and purposes.
  • How triple loop transformational learning can help to change the identity of public services so that they are based on outcomes and not just the provision of services
  • Five tips to stop things turning out badly.


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