Jo Peters, Next Generation Local Government Finance

Are you ready for the next generation? Where is local government in the rapidly changing world of finance? Are the skills in place to navigate the change? If you are grappling with local government finance, then the new post by RedQuadrant consultant Jo Peters will be of interest to you.

The Public Service Transformation Academy – about us and our offers

The Public Service Transformation Academy is a not-for-profit social enterprise, led by RedQuadrant, with partners including NCVO, Browne Jacobson LLP, E3m, TSIP, Nesta, Basis and members of the Public Service Transformation Network. Our mission is to drive better outcomes for people and communities by developing the local, civil, social and health sectors’ capabilities to collaborate, […]

Five worlds practices for systems transformation with Benjamin Taylor

Join our Chief Executive, Benjamin Taylor, as he introduces his ‘five worlds’ model for systems transformation in an exciting meetup taking place on Wednesday, 23rd February @5:30pm (GMT). Click here to find out more and book your place in the online event.

Events & Programmes

‘Online’ Agile Master in Public Services

Delivering and managing change in the public sector is difficult. Public services are fraught with complexity and often provide support to some of the most vulnerable people in society. Planning change projects in a linear way using traditional project management approaches (such as PRINCE2) often holds organisations back from learning and refining their changes throughout the process. The project managers overseeing traditional change projects often find themselves being hostages of fortune to an out of date project plan that needs constant maintenance to ‘look’ as though it is on track.

So how can public services deliver change in an environment that is constantly evolving?

Radical Home Care: How self-managing teams could save social care

featuring Ruth Hannan, Transform Programme Manager , The RSA* “In the old ways I was a nobody, now I’m a somebody” Care Worker The UK’s health and social care system has become dominated by targets, command and control culture with human interaction boiled down to tasks and time. Ruth Hannan will discuss how new models […]

The Challenges of a Police and Crime Commissioner

Academy for Social Justice event featuring Sue Mountstevens │ Police and Crime Commissioner for Avon and Somerset In 2012, 41 Police and Crime Commissioners were elected to be the voice of the people and hold the police to account. Sue has been the Police and Crime Commissioner for Avon and Somerset since 2012 and in […]

Probation – in crisis or on the road to recovery?

Academy for Social Justice seminar featuring Justin Russell │ Chief Inspector │ Her Majesty’s Inspectorate of Probation Justin joined HM Inspectorate of Probation in June 2019 from his previous role as Director General, Justice Analysis and Offence Policy at the Ministry of Justice. In this free seminar, Justin will give an overview of early findings […]


New research: Covid mutual aid groups are here to stay. New Local.

Right Here has produced new repserch showing that over four in ten of the local groups which sprang up in the first days of the Covid pandemic have become permanent hubs of neighbourly support. Find out more about their research now.

How We Did It: transferring assets to communities. New Local.

In New Local’s latest How We Did It event, they spoke to Zoe Sharratt of Gateshead Council. They’ve passed around 45 buildings and spaces to communities. Read more about their experience now.

Identity issues: How two councils rewrote their narratives. New Local.

Narrative-building, rebranding, story-telling: all complex things, especially when it’s about something as big and mutli-layered as a whole place’s identity. But York and Hackney councils are examples of building purposeful, authentic place-based narratives – and what can be achieved as a result. Read Katy Oglethorpe’s article at New Local now.

“I loved the interactive style of training which focused on practical application in our work rather than dwelling on theory. This was an inspiring course and one I would highly recommend.”

Transforming the public sector. Join Basis for their top rated PSTA accredited Master Classes. Last few places now available. Learn core methods like service design, agile, and LEAN, in an experiential way. Next up is ‘Whole Systems Design and Change’.


Visit our resources section and download useful resource packs and information



Kit for Councils: A Pack for local authorities to support strong community relationships, from the Relationship Project

The Relationships Project has teamed up with Tony Clements –  Strategic Director for Economy at Hammersmith and Fulham Council – to develop a kit to inspire and support councils to create the conditions for relationships to thrive within their communities.   Check it out here.

How are you doing on the eight aspects of commissioning?

The PSTA has been working with the Local Government Association to develop new tools for commissioners. This article by PSTA CEO Benjamin Taylor gives a first look at some of the principles that the new tool runs on. https://blog.govnet.co.uk/public-procurement/how-are-you-doing-on-the-eight-aspects-of-commissioning

28 & 29 April, ‘Co-designing better policy making environments

Policy Profession are running two workshops, seeking participants to help them co-design a new model to improve government policy making environments to deliver better outcomes for citizens. Find out more and register to attend one of these events by following this link.


The Public Service Transformation Academy is a social enterprise, led by public service consultants RedQuadrant, the Whitehall and Industry Group, and partner organisations who are thought leaders in commissioning. We design and deliver exceptional development programmes to build capacity to transform public services.

We have taken over the running of the Cabinet Office’s Commissioning Academy, the government’s acclaimed suite of leadership development programmes for commissioners of public services.







Related Organisations


Watch the video to discover

Recorded at the Public Sector Show 2017, Benjamin Taylor talks about the PSTA and his consultancy RedQuadrant. Their mission is to help the public sector build its commissioning and transformation capability so well that consultants are no longer needed.

  • Five key questions to help you evaluate and improve your services using a systems leadership approach.
  • Five principles for the future of commissioning and transformation and how they apply to the different “worlds” of public services – citizen world, service world, management world, leadership world and learning world.
  • Why we should move beyond the idea of demand and need and instead focus on outcomes, allowing us to help people to achieve their life goals and purposes.
  • How triple loop transformational learning can help to change the identity of public services so that they are based on outcomes and not just the provision of services
  • Five tips to stop things turning out badly.


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