Alumni Knowledge Café: 

On Thursday 21 September, David Gurteen will invite Benjamin Taylor to ask the question “How is service transformation possible, and what would it mean?”

As David Gurteen says,

“Transformation’ is a very over-used word in organisational life. Service transformation seems to offer the possibility of rethinking service provision radically, especially in public services. Yet so much in our organisational lives seems to suggest it is impossible.  Benjamin Taylor, who has been thinking about this for twenty years, will give some reasons why it never, really, happens – and some possibilities for how it might.”

Commissioning Academy Alumni are invited to attend the conversation at RedQuadrant, above the British Interplanetary Society, 27-29 South Lambeth Road, London, SW8 1SZ from 6pm to 9pm

What is a knowledge café?

Knowledge Café’s are conversational gatherings where a group of people can come together to have conversations on topics of mutual interest, to share ideas, learn from one another and gain a deeper understanding of a topic and the issues involved. Knowledge café’s can help to connect people, improve relationships and help those involved make better decisions in relation to the topic under discussion.

Speaker: Benjamin Taylor, Chief Executive, Public Service Transformation Academy, Managing Partner, RedQuadrant.

About Benjamin Taylor


Benjamin is the chief executive of the Public Service Transformation Academy, a not-for-profit social enterprise which has been awarded the Cabinet Office Commissioning Academy concession, and a founder and managing partner at RedQuadrant. He has worked in public service transformation since 1998, with seven years at the London Borough of Hammersmith & Fulham as Adviser to Leader, eGovernment Manager, and procuring a strategic partner. At PwC and Sector, his work included customer strategy for Birmingham City Council and advice to the Government of Armenia.

Benjamin speaks at the commissioning academy and is a leading thinker on system leadership, service design, service transformation, and the ‘commons’. He is a visiting lecturer in applied systems thinking at Cass Business School, City University, and has lectured at Nottingham Business School and Oxford Said/HEC Paris.  RedQuadrant is a network consultancy working to change public services ‘from within’ by giving them the skills and capacity to transform.

About David Gurteen

David Gurteen is a keynote speaker and conversational facilitator working in the fields of knowledge management, organizational learning and conversational leadership. He gives keynote talks, designs and facilitates Knowledge Cafés and runs workshops around the world.

He is best known as the creator of the Gurteen Knowledge Café – a versatile conversational process to bring a group of people together to learn from each other, share experiences and make better sense a rapidly changing, complex, less predictable world in order to improve decision making and to innovate.

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