State of transformation report 2019
Helping each other out of the crisis
For the second year in a row we reviewed the national ‘state of transformation’ of public services to provide you a collection of good practice and cutting edge thinking which you can steal with pride. This year’s report is a collection of think pieces, case studies and the results from our survey done in collaboration with Public Sector Solutions Expo.
The report is free to download:
You’ll find that helping each other out of the crisis is a theme across public service transformation – a coalescing
of ideas and practice around some key themes. Recognising our humility and fallibility. Working across organisational boundaries and putting the individual and the community at the centre of our universe. Achieving results through collaboratively drawing on innovation, technology, new delivery models, and community willingness. And developing a new form of leadership which prioritises real, embedded, long-term outcomes. In short, taking responsibility for the actual experiences of both employees and residents. It has never been truer that real transformation comes from a determination to grasp the agenda, despite the challenges thrown up by austerity and financial constraints, cultural resistance, and the work needed to collaborate effectively.