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Untangling the Commissioning Noodle Soup
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The New South Wales government is acknowledging that commissioning internal and external providers can create something akin to “Noodle Soup”.
Commissioning is often associated with ‘outsourcing’ service provision to non-government providers. However, in most social service systems, government plays a key role as a both a commissioner and a provider of services. This means that commissioners, who are responsible for the way the overall service system delivers outcomes, need to manage relationships with both internal (government) and external (non-government) providers.
Their article asks “Should we be commissioning internal and external providers in a similar way?”