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Public Value in Public Service Transformation: Working with Change
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Building on their previous report, this Organisation for Economic Cooperation and Development (OECD) report examines how governments can move from a tactical to a holistic approach to system change.
Drawing on diverse case studies from across the world at both national and local levels, the report illustrates how a strategic approach to system change implies three key elements: envisioning and acting on the future, putting public value at the core of the change process, and systematically engaging citizens in decision-making.