Benjamin Taylor, CEO of PSTA on the future of the Building Back Better public services – in Intersections, the Whitehall and Industry Group member newsletter
Benjamin Taylor, CEO of PSTA on the future of the Building Back Better public services.
26 AUGUST 2020
Benjamin Taylor, CEO of Public Service Transformation Academy (PSTA) gives us insight into Building Back Better public services during and after the COVID-19 pandemic. Here, he answers questions on the significant shifts, the challenges and opportunities the pandemic has provided for government at all levels, and central ideas for standardised processes in the event of another economic shock.
1. What have been the most significant shifts with regards to delivery of public services by government from pre-COVID to the present?
I think that now more than ever it’s important not to talk about ‘government’ as an undifferentiated mass – and, indeed, to start to break down the distinction in the delivery of public services and realise that communities, the voluntary and social sector, local government, the different branches of central government and various arms-length bodies, are all public service providers. And what the COVID crisis has shown is that business is also a critical providers of public services.