New Operating Models: An emerging practice for the future of local government – nesta, Collaborate, and the Upstream Collaborative
Just launhed today – https://www.nesta.org.uk/feature/new-operating-models-handbook/
Introducing the New Operating Models Handbook, a practitioners’ guide to new ways of working that enable upstream innovation in local government.
The New Operating Models Handbook captures the ideas and experience of the 20 pioneering local authorities who made up the Upstream Collaborative.
These local government innovators are all experimenting with different ways to address complex challenges, by moving attention and resources upstream of service delivery to create the conditions that enable citizens to thrive. To do this they have adopted new ways of working – new operating models – that acknowledge the complexity and interconnectedness of social issues and the people and organisations that aim to tackle them.
The work of these innovators, and the experiences of the communities they serve, has informed the development of a framework which characterises what new operating models in local government look like in practice. We describe this framework, the drivers behind it and the work that has informed it in Introducing New Operating Models.