Reimagining Help Guide #goodhelp – nesta, osca, and partners
An evidenced-based approach to helping people reach their goals
Our partners at nesta have produced with osca a newly published guide called Reimagining Help: an evidence-based approach to helping people reach their goals. We are really excited and pleased with this guide, which is the culmination of a 2 year partnership between Macmillan Cancer Support, British Heart Foundation and the UCL Centre for Behaviour Change. Below is a short summary:
- Context. The coronavirus pandemic has highlighted the importance of diversifying sources of help beyond the hospital and into communities. While medical care is fundamental to saving lives, people need more than a ‘fix’ to live well every day. If we are to support people to reach their goals, we must move away from the perception that ʻexpertsʼ hold the knowledge and power, and instead draw on people’s own knowledge, relationships, strengths and purpose to determine solutions that work for them.
- Partnership. We have analysed and simplified decades of behaviour change research and practice into eight characteristics of Good Help. We worked with a group of 30 practitioners and people with lived experience of chronic health conditions to iterate and cross-check the behavioural evidence against real life experiences. Collectively, we developed a universal model of ‘help’, which can be applied to any interaction, and understood and accessed by anyone in a ‘helping’ role or organisation.
- Aims: To apply actionable insights from the field of behaviour change research to a wide range of interactions taking place in community facilities, local charities and businesses, employment and housing support, as well as health and care services, all of which play a role in supporting people to reach their goals.
- Content: Eight characteristics of ‘Good Help’, with case examples to demonstrate how to embed them in practice. The characteristics are: 1. Social connections; 2. Enabling environments; 3. Working on what matters; 4. The right information at the right time; 5. Learning new skills; 6. Tracking change; 7. Celebrating success; 8. Managing setbacks.
“We hope you find the guide a useful resource and would be happy to have follow-up conversations with anyone who might be interested in implementing Good Help in their own organisations.”
Part of Reimagining Help