New Demos report: The Social State: From Transactional to Relational Public Services
A new take on a big theme for 2020-21
Billed as ‘the first as part of a major new research programme at Demos reimagining public services. The project will build a credible policy agenda for 21st century public services with citizen experiences at the centre. Demos will be exploring in more depth three areas of public service: employment and back to work services, local government, and policing.’
They say ‘the report, sponsored by Capita, also found that Brits want to hold relationships with the providers of public services and other service users. An overwhelming majority wants to be able to get to know the people who provide their local services (71%) and other services users (64%).’
(One might comment that it is a leap from ‘get to know the people’ to ‘hold relationships with the *providers*’)
The message sounds very core to the work we do:
‘The Social State is calling for a system of relational public services that can bring together local communities and make it easier for people to build relationships with other users, the community at large and people who provide the services. Relational public services can improve outcomes by giving citizens more control and confidence to resolve their problems’.