14-5 June, Towards Relational Public Services: Cultivating Outcomes Through Engagement, Learning And Systems
- 17 May 2023
- Posted by: David Mason
- Category: News
Newcastle Business School, Northumbria University, 14-15 June
Who can remember a more difficult time to be a public servant? We are beset by “black swan events” and “once in a generation” crises, under fiscal retrenchment. To these challenges we can add a further threat: the failure of a generation New Public Management reforms – from marketisation to contractualism to results-based performance management – to improve valued outcomes on anything approaching a consistent basis. There is now widespread acknowledgement that the rationalistic and transactional design principles which underpin this public service reform orthodoxy sit awkwardly with the inherently relational nature of value creation in public service. Can we instead bring about a relational turn – one that enables services to be local and community-based rather than distant and centralised, bespoke to individuals rather than universalist, staffed in the main by generalists rather than specialists, and capable of harnessing complexity rather than seeking merely to simplify matters. At this conference, we will discuss how this relational turn can take place. Find out more and book your place now.