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Organisational Behaviour Change Master in Public Services
We all have defences – as individuals, as groups and, consequently, as organisations and when difficult conversations or situations are not managed sensitively, it can bring out our defensiveness. If these behaviours are not managed effectively, they can act as a real barrier to implementing change.
Using our expertise and our own deep research on this topic, we’ve developed Organisational Behaviour Change Master in Public Services. The course will equip you with a range tools to understand and better manage these behaviours.
This course has been designed to help public service organisations understand the different types of defensive behaviours that arise from difficult conversations. It also encourages you to think more productively about how these behaviours can be dealt with.
You will learn how to have productive conversations about:
- managing demand with different or less resources;
- implementing change in a completely new way and introducing agile ways of working;
- dealing with poor personal performance;
- improving customer service with less staff; and
- moving to new delivery models, sometimes outside of the organisation.
The course focuses on the eight common defence mechanisms and provides a masterclass on how to manage ‘within’ and ‘around’ such difficult behaviours to achieve change.
You will develop your confidence in having challenging conversations and be equipped with tactics on how to manage defensive behaviours. This could include conversations with team members, colleagues, critical stakeholders or partners. You’ll learn powerful practical skills based on Chris Argyris’ method of ‘productive reasoning’ – proven successful by large organisations from Shell to Microsoft, and refined by us in our work across the public sector. We’ll explain our own primary research in navigating complex change, and the ‘breaking the shell’ exercise
This course is designed for senior leaders, service managers and team managers who lead teams in delivering services. This includes services from local government, healthcare, probation and housing associations
- [I enjoyed the] ‘Simulation activity where you were challenged to put your learning into practice. Using the film as a basis for discussing defence mechanisms.’
- ‘The content and the activities all fitted together very well. I liked the breaking the shell exercise – we will use it. Once again, another excellent course in the whole series. Great discussions, content, clips and activities – thank you!’
- ‘Nice balance between theory + exercise. Very good that followed slides, made it easier to follow. Also, I loved the use of film, as it gave real application in a very interesting + memorable way.’
- ‘Gives me more confidence now in doing my job + dealing with curveballs.’
- ‘The DVD I felt was a new and powerful tool to understand defence mechanisms.’
- ‘I liked the diverse interactive simulation. Productive reasoning was very interesting, and I feel that it can be used in both professional and non-work-related situations.’