The PSTA seeks to bring together everything useful for public service transformation, so we list all events, news, and resources which we believe may be useful, alongside our own events and materials. Inclusion signals that we support the espoused purpose of the event or content and believe it is worth looking into, but is not a guarantee of quality.
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November 2018
One-day Complaints Improvement Masterclass
On Thursday 15th November, Price Perrott will be hosting a one-day masterclass in central London (venue TBA) aimed at helping organisations improve their complaints handling procedures. The way an organisation manages customer complaints is a make-or-break factor for business success. The consequences of poor complaint management can lead to increased dissatisfaction, poor customer experiences and - in today's world of social media - very public negative word of mouth. This intensive one day masterclass, led by Dr, Jason Price and suited…
Find out more »Seminar on Integration of Services between NHS England and the Police and Crime Commissioner for Avon and Somerset
Achieving economies of scale through shared activity and simplified structures results in more available frontline resources across a wider area. This free seminar, provided by the Academy of Social Justice Commissioning, will take place on 26th November 2018. It will describe the innovation, planning, implementation and future opportunities for the integrated commissioning of Drug and Alcohol Arrest Referral and Liaison and Diversion services in Avon and Somerset. This is the first co-commissioning of these types of services outside of a…
Find out more »December 2018
One-day workshop on setting and measuring outcomes
The Academy of Social Justice Commissioning is pleased to announce a one-day workshop on setting and measuring outcomes in service provision. The term ‘outcomes’ is used a lot in and around commissioning and service delivery, as a simple way of describing the end goals for the citizens who make use of the services we offer. But working out what these desired outcomes are, how to describe them, and how to establish whether they have been achieved, is not always as simple.…
Find out more »Building Community Capacity practitioners network meeting
Think Local Act Personal (TLAP) will be hosting the next Building Community Capacity practitioners network meeting on 12th December 2018 at The Centre for Voluntary Action in Digbeth, Birmingham. The theme of the event will be "Routes to Wellbeing: making a positive difference". Speakers will include: Patrick Hall -- Research Fellow, Sustainable Care Research Programme, University of Birmingham Eve Riley -- Project Manager, Richmond Group Taskforce on People Living with Multiple Conditions Jodie Stus -- Dance for Health Christine Eade -- The…
Find out more »February 2019
London evening seminar on the understanding and use of Trauma Informed Practice
The Academy for Social Justice Commissioning is pleased to announce an evening seminar to be held in London on Wednesday 13th February 2019 on the topic of the understanding and use of Trauma Informed Practice. Experience of trauma, especially psychological and emotional, is universal and impacts on all areas of human functioning, including physical, emotional, social and spiritual wellbeing. Trauma is often an “underlying” condition informing other problematic presentations, (e.g. drug/alcohol misuse/difficult behaviours). Trauma-informed practice builds on the foundation of awareness,…
Find out more »May 2019
Evening seminar in Manchester with Shelter CEO Polly Neate
The Academy for Social Justice Commissioning (AfSJC) is pleased to announce an evening seminar on Wednesday 8th May 2019 featuring Polly Neate, chief executive of the housing charity Shelter, who will be speaking on the topic of "power dynamics in 'service provision'". Prior to joining Shelter in August 2017, Polly was Chief Executive for Women’s Aid, and prior to that she was Executive Director of External Relations and Communications at Action for Children, one of the UK’s largest charities. These…
Find out more »June 2019
Evening seminar in Bristol on Adverse Childhood Experiences
The Academy for Social Justice Commissioning are pleased to announce an evening seminar to be held in Bristol on Tuesday 4th June 2019, on the topic of "Working to improve the lives of those exposed to Adverse Childhood Experiences". In this free seminar Dusty Kennedy and Ellie Worthington will share how Public Health Wales are responding to Adverse Childhood Experiences through awareness raising and the introduction of trauma-informed practice into policing, community, and secure youth/adult justice contexts. During their talk…
Find out more »One-day workshop in Oxford on setting and measuring outcomes
The Academy for Social Justice Commissioning (AfSJC) is pleased to announce a repeat of their popular workshop on "Setting and Measuring Outcomes" to be held in Oxford on Monday 10th June 2019. This popular free hands-on workshop will tackle both basic concepts and some of the latest thinking in order to equip attendees with a clear way forward to build an outcomes focus into their work, whether they are commissioning services or delivering them. The term ‘outcomes’ is used a…
Find out more »Helping each other out of the crisis
Public Service: state of transformation The PSTA's 2019 Conference See this year's full agenda for the day here. Reflect and develop yourself at the Publicservice: state of transformation conference. This year's theme is Helping each other out of the crisis and will be held on Tuesday 18 June 2019 at Mary Ward House in London. Our second annual conference is the leading platform for bringing together thought leaders and practitioners across public service transformation. Throughout the day you will be able to: Steal…
Find out more »Public Sector Solutions Expo 2019
Public Sector Solutions Expo (PSSxpo) aims "to empower the people behind public service transformation to deliver smarter, more efficient public services despite the challenging backdrop of budget constraints, political uncertainty and an ever-growing population. PSS connects market-leading solution providers with senior procurers, decision-makers and influencers from across local and central government and the wider public sector." It exists "to support the public sector by addressing the key challenges facing the sector", including; Sustainable public procurement; achieving efficiency and social value…
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