Overcoming Defensive Behaviours

Productive reasoning is a core skill to acquire in these fast paced, often stressful times

This training will help you to manage sensitive conversations which could trigger defensive behaviours in staff, and develop your confidence through learning powerful practical skills of productive reasoning.

It wil also enable you to think more productively about how these behaviours can be dealt with and how to manage ‘within’ and ‘around’ them to achieve change.