A contract review can become a tour through a dashboard that everyone has already read. Use the meeting to examine the work behind the numbers and make decisions that improve it.
Ask five questions. What has changed for people using the service? Where is work being delayed, repeated, or transferred? Which assumptions in the original agreement no longer fit the situation? What does each side need from the other to act responsibly? What decision can we make today, and how will we know whether it helped?
Bring a small amount of concrete evidence: a service journey, an unresolved exception, and the trend in a relevant measure. A favourable average can hide a group receiving a poor service, while a missed measure can reveal a changing need that the original specification did not anticipate.
Distinguish operational decisions from changes requiring formal authority or a contractual process. Record owners and follow-through. Leave room for providers to surface difficulties early and for commissioners to challenge the explanation. Both parties need enough trust to discuss problems and enough discipline to act on what they discover.