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Putting people at the heart of technology-enabled care

Learning from the Health Foundation’s Tech for Better Care programme on designing digital services around relationships, trust, and prevention.

· The Public Service Transformation Academy

Jo Scott, Stephanie Guest, and Ross Goldstone draw lessons from the Health Foundation’s Tech for Better Care programme in a blog published on 29 October 2026.

Ten health and care teams developed ideas, with three funded to prototype and pilot services. These explored medication support combining technology with personal contact, facilitated peer groups, and approaches to falls prevention and information sharing.

The authors describe how involving people in service design, working through trusted staff and local networks, and supporting families and carers helped shape the services. They also identify barriers in funding, data sharing, workforce capacity, and commissioning for prevention.

For commissioners and service leaders, this prompts practical questions about the service being commissioned. What contact and continuity will people receive? Who can respond when a digital tool identifies a need? Does the funding cover the staff time and community support required?

Read the original article on the Health Foundation website.

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